QuickBooks Could Not Connect to Email Server [RESOLVED]


QuickBooks provides users the option to connect their email id through the accounting program. But in this process, many users have faced “QuickBooks could not connect to email server error”. The issue can be traced to technical issues in the QB Webmail settings, or using an old version of QuickBooks. There are many ways of resolving it. All these methods are discussed in this blog. So, keep reading. 


Factors leading to QuickBooks could not connect to the email server issue

The causes to this error are:

  • Use of wrong credentials when logging in to QuickBooks.

  • Email server setup is set incorrectly.

  • Outdated QB version can also prevent access to email server.

  • Internet settings may be set incorrectly.

Effective fixes for QuickBooks could not connect to the email server error

Perform the following troubleshooting methods to rectify this issue to connect email through QuickBooks.

Method 1: Fixing of Webmail Preferences settings

The walkthrough to configure webmail preferences settings is given below:

  • Run QB, then choose Edit, then Preferences, then Send Forms.

  • Go to My Settings, then choose email account. Then, click on Edit.

  • Then, hit on Edit Email Information, then choose SMTP Server Information.


  • Provide server name and port number. Hit Ok, then try to connect the email and send a test document over mail. This should fix QuickBooks could not connect to email server issue.


Method 2: Restore settings of Internet Explorer

The steps to restore I.E settings are:

  • Run Internet Explorer, then go to Internet Settings.

  • Go for Advanced tab, then Restore Advanced Settings.


  • Hi Ok and make another attempt to connect to email server.


Method 3: Update QuickBooks

Updating QuickBooks requires adherence to the following set of steps:


  • Run QB again & install the updates.


Method 4: Check login credentials carefully

  • Make sure that you enter the credentials correctly and then check the QuickBooks subscription status.

  • If the status is showing expired, then renew the subscription, then again check if QuickBooks could not connect to email server issue.


Method 5: Restart the Router and check internet connection

Go for restarting of the Router and after reconnecting it, again run QB and try connecting the email server again. The ongoing error should be fixed.


Conclusion

This blog enlightened readers with various methods they can implement to fix "QuickBooks Could Not Connect to Email Server" error. For further help, you can straightaway call us at 1-800-615-2347.

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